Frequently Asked Questions
Everything you need to know about shopping with NeilMed Web Store.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US, while international shipping can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a domestic return.
How do I determine my correct size?
Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team.
Are your products ethically sourced?
Yes, we partner exclusively with manufacturers who adhere to strict fair labor practices and utilize sustainable materials whenever possible to minimize our environmental footprint.